Would you fly on a plane knowing that the maintenance crew and pilots were “sort of” trained, didn’t use checklists and were allowed to do things whatever way they wanted? Probably not. Yet in many organizations, this is exactly the type of thing that happens every day, with results that range from inefficiency and lost profit, to injury and death.
Prosectra has worked with several organizations that either totally lack Standard Operating Procedures (SOPs) or completely ignore existing ones because they’re outdated and hence we are increasingly asked to assist organisations in developing their set of SOPs.